Management of the Kotoka International Airport (KIA) has rolled out measures to improve efficiency at the facility in response to recent complaints over long queues at the Terminal 3 Car Park.

According to the Ghana Airports Company Limited (GACL), “the number of Pay Points at the Terminal 3 Car Park has been increased to six (6), effective Wednesday, May 7, 2025.”

This move follows consultations between GACL and Propark, the company in charge of managing KIA’s car parks.

To further support the new arrangement, “three officers have been deployed to assist customers who prefer to pay via mobile money transfer.”

In addition, GACL says staff with Point of Sale (POS) machines will be on hand to help those opting for card payments.

Management believes these steps will help reduce congestion and enhance customer experience. “We thank our cherished customers for their patience and continued patronage. Any inconvenience caused as a result of the long queues is deeply regretted,” GACL stated.

Despite these efforts, several airport users have voiced dissatisfaction on social media, calling for more modern, cashless options.

One user urged, “Try eliminate payment of physical cash,” highlighting a desire for an online payment system.

Another user criticized the lack of staff at the CIP lounge pay station, stating, “It is unthinkable that each day, when the main T3 parks are full, customers who are directed to the CIP parking area do not have a pay station working and have to walk back to the main arrivals pay station only to make payment. What will it cost to staff the CIP pay station? It was put there to be used.”

Management has yet to respond to these specific concerns about online payment and the CIP car park station, but the current changes mark a step toward improving the overall parking experience at KIA.